The UK Supreme Court delivers its long-awaited ruling on motor finance mis‑selling. The judgment will focus on Commission Disclosure Complaints and the outcome could have significant implications across the industry. Whatever the ruling, responding will demand more than traditional remediation. It calls for an UnBPO™ approach: intelligent, insight‑driven operations that blend domain expertise, regulatory compliance, automation, and human ingenuity to deliver fair outcomes at scale. At Firstsource, we’ve been here before. From large‑scale PPI redress to today’s complex compliance challenges, we’ve helped financial services organisations navigate uncertainty, resolve complaints efficiently, and protect customer trust. 👉 See how we can help you prepare for what’s next: https://lnkd.in/gvdGZ5Wx
At Sourcepoint , a Firstsource company, we build client success through deep expertise, reliable delivery and strong collaboration. In this #ClientSuccess story, Michelle Krause, SVP – Post Closing at Planet Home Lending, LLC, shares how Sourcepoint supported a seamless transition across critical post-closing functions, from document imaging to custodian exception management. By leveraging strong operational know-how and collaborative intent, the team delivered 99.8% accuracy in document management and exception resolution. 🎥 Watch Michelle’s take on how trust, transparency, and shared success define this high-impact engagement: https://lnkd.in/dmhD_aAp
Traditional hiring is linear, labor-intensive, and too slow for today’s talent economy. Firstsource is rewriting that script with UnBPO™ thinking and Agentic AI. In our latest blog, our technology evangelists, Gurunam Lohia and Divyansh Mishra, break down how our Agentic AI Studio is revolutionizing our hiring approach - not by replacing recruiters, but by augmenting them with intelligent assistants that free up time for what really matters: human connection and strategy. The result? ✅ Reduced time to hire ✅ Lower costs ✅ Better candidate experience Read more: https://lnkd.in/dsc55eCw
From mindset shifts to micro-specialists. From adaptive Ops to Agentic AI. In this week’s edition of The Times Of India Times Techies, by Shelley Singh, our Chief Digital & AI Officer, Hasit Trivedi, unpacks how AI is not just evolving, it is reshaping how work is designed, delivered, and scaled across industries. This bold vision closely echoes our UnBPO™ philosophy – one that powers dynamic, goal-driven orchestration and fuels transformation from the inside out. 📰 Read the full article here: https://lnkd.in/dBzE8Uzz
📉 48% drop in aged complaints ⏱️ 98% resolved within the 56-day regulatory window ⚡ 87% resolved within 24 hours 📈 NPS turnaround from -49 to -6 (YTD best) That’s what happens when complaint handling is reimagined, not as a process, but as a partnership. A major UK energy supplier was facing mounting complaints, missed regulatory deadlines, and eroding customer trust. Firstsource stepped in with a domain-led complaint resolution model, powered by specialist teams and a culture of speed and ownership. The result? From regulatory risk to customer recovery. From complaints to confidence. That’s the UnBPO™ difference. 🔗 Read more: https://lnkd.in/dX9meMyt
Every action adds up. From powering nearly a quarter of our offices with renewable energy to adopting a Zero Waste to Landfill policy, at Firstsource, we’re turning intent into impact. We call this movement #FirstConscious – our global ESG framework and a blueprint for scaling sustainability through bold thinking and disciplined execution. Because conserving nature isn’t just about the planet. It’s about securing the future of people, progress, and purpose.
💪 £1,750 raised. 👟 26 miles conquered. 💚 Countless lives touched. Recently, a group of our #SourceOfGood champions from the UK swapped boardrooms for boots to take on the Macmillan Mighty Hike, raising funds and awareness for people living with cancer. Together, the team covered up to 26 miles of rugged terrain with determination, grit, and a shared sense of purpose – logging miles, tracking steps, and joining the “Beat the Execs” Charity Hike Challenge. A heartfelt thank you to everyone who walked, cheered, donated, and supported this incredible initiative. Your steps helped us go further than miles ever could. 🙌
🔁 What if every chargeback became a chance to strengthen relationships? With AI-powered recovery, leading banks are: ✔️ Resolving cases 15% faster ✔️ Reducing fraud ✔️ Creating empathetic, customer-first experiences In our latest blog, Sreenath Ramakrishnan, SVP – BFS Solutions & Capabilities and Joseph Pinipe, AVP – BFS Solutions & Capabilities, share how AI + human judgment is turning chargebacks from cost centers into trust-builders, delivering outcomes that work for both banks and their customers. Read more: https://lnkd.in/gDVerPgS
What’s slowing payers down? Legacy systems, disconnected provider data and cumbersome onboarding. It’s time to reimagine that. That’s why Firstsource and Simplify Healthcare have established a notable partnership aimed at transforming the healthcare industry’s operational efficiency and member experience. Together, we’re enabling: ✅ A single, unified source of truth for provider data management ✅ Real-time agility and data precision ✅ Smarter, scalable operations that power value-based care 🔁 This is UnBPO™ in action: Combining deep-domain expertise, digital-first thinking, and ecosystem collaboration, to power better outcomes at scale. 🔗 Learn more about our partner network: https://lnkd.in/dGSvAi_j
150 hours of volunteering 1 powerful goal: raising awareness and support for neurodiversity. Recently, 189 #SourceOfGood champions from our UK offices turned empathy into action – walking, giving, and standing up for a more inclusive world for children with Autism and ADHD. In partnership with GoFundMe.org and NOW Group, this campaign was a true reflection of what we stand for: empathy, action, and an inclusive future for all.
