Sustainability and social impact is woven into how we do business every day at Citizens. From the way we support our customers to the culture of growth and inclusion we're building from the inside out. This year's Sustainability & Impact Report captures that commitment with the data, milestones and stories that show what it looks like in practice. Read the full report to see how we're putting our values to work.
We’re taking a fresh look at what it means to be a modern bank. Through our Reimagine the Bank initiative, we’re simplifying how we work, investing in new AI technologies, and finding smarter ways to serve our customers. This transformation spans nearly 50 efforts across the company, all focused on improving experiences, increasing efficiency and helping our colleagues do their best work. It’s an exciting time to join Citizens. You’ll be part of a forward-looking team that’s evolving how banking works, while building skills that matter for the future of the industry.
Fraud prevention is at the heart of keeping our customers and their financial futures safe. Our fraud teams use cutting-edge tools and sharp problem-solving skills to detect, investigate, and stop fraudulent activity before it impacts lives. With advanced analytics and a growing focus on digital security, our teams are tackling complex challenges that protect millions of customers every day. "For professionals looking for an opportunity to make a difference, a career in fraud mitigation is rewarding.", Jen Martin, Head of Consumer Fraud and Claims. Want to be part of an innovative, mission-driven group where your work directly impacts trust, safety, and the future of banking? Learn more and apply today.
Here, inclusion is something we practice every day, and Pride Month is an opportunity to bring that commitment to life in meaningful ways. This commitment is reflected in our recognition as a Human Rights Campaign Foundation Equality 100 Award recipient, earned through a perfect score on the Corporate Equality Index, highlighting our focus on culture and corporate responsibility that support LGBTQ+ inclusion.
Finding the right role goes beyond title and compensation. Take time to research a company’s values, culture and colleague experience to ensure it aligns with what matters most to you. When your values match your workplace, it can lead to stronger engagement, growth and long-term career satisfaction.
We’re proud to share that we've been awarded the 2026 Gold Bell Seal for Workplace Mental Health by Mental Health America. This prestigious recognition honors organizations that prioritize mental wellness and back it up with real, measurable action. Our overall score this year is 91% compared to the average employer score of 51%, reinforcing our commitment to turning mental health support into meaningful, measurable impact.
Memorial Day is a time to remember and honor those who gave their lives in service to our country. At Citizens, we carry that responsibility forward by continuing to support veterans, active military, and their families. Through partnerships like American Corporate Partners (ACP), our colleagues provide mentorship to veterans and military spouses as they navigate their next chapter. That commitment continues to grow. This year, we've expanded our career resources to better support the transition from military service to civilian roles, including guidance on translating skills, building resumes, and strengthening your professional presence on LinkedIn.
We're honored to receive the 2026 CBA Joe Belew Award for the impact of our Small Business Economic Opportunity Fund grant program, a training driven effort supporting small businesses through education, guidance, and long-term community partnership. This recognition speaks to the work behind the scenes: pairing entrepreneurial and financial education with hands on training and support delivered through trusted local partners to help small business owners build skills, confidence, and sustainable growth strategies.
We're honored to have been named one of Newsweek’s America’s Most Charitable Companies 2026, ranking 15th out of 300 U.S. companies nationwide and earning distinction as the highest-ranked New-England-based organization. Giving back is part of who we are. Our colleagues strengthen their communities through hands-on volunteerism, nonprofit partnerships, and causes that help people and neighborhoods thrive. With programs like 8 hours of paid time off each year for volunteering, company-matched donations, and workforce development initiatives, we make it easy to get involved!
For over 20 years, Citizens and Year Up United have been opening doors, creating opportunity, building confidence, and changing career trajectories. Stories like the ones shared here are a reminder that when companies invest in people, the impact goes far beyond a single role or moment. Here, we put belief, support, and opportunity at the center of all we do. Learn more about the Citizens–Year Up United partnership and the impact behind it.
