The inclusion of an aptitude test to shortlist the candidates is a very pro industry way of picking people out. Especially when the role is a problem solving one. So a great start to that. Followed by 2 rounds of Skype interviews, 2 rounds of technical interviews on site, and a final round of interview with senior VP. The interviews were based on situational based questions, technical queries, SQL queries, etc. Pretty mix of the types of scenarios a product support guy would face.