Resumes are screened by a computerized process, so there has to be a minimum number of 'hits' in the resume of key words. Read the job description carefully and be sure to include as many words or terms as possible. Once it passes the robot screener, you're almost guaranteed a contact if the qualifications are met. Next step is a KSA(knowledge, skills, abilities) test which is quite straight forward. This process includes a basic written and oral communication assessment. The final step is a behavioural interview and reference check. They do check references, so make sure you list valid, accessible references on the resume.