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      Entretiens chez WebEngageEntretiens d’embauche pour Customer Success Manager chez WebEngageEntretien chez WebEngage


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      Entretien pour Customer Success Manager

      23 juin 2023
      Employé (anonyme)
      Bengaluru
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez WebEngage (Bengaluru) en oct. 2022

      Entretien

      The complete process was very well-structured. I was told about the process - what to expect - how should I be preparing for each step. The steps are as follow as : 1. HR interview 2. Assignment Round 3. CSM round 1 4. CSM round 2 The process also had a feedback loop after each step (which I appreciated the most)

      Questions d'entretien [1]

      Question 1

      The question covered the following areas : 1. About myself and educational background - Tell me about yourself - Movement from tech role to CSM role 2. Past work experience - Explain your current role - Current KPIs - No of accounts handled and NRR - Upsell / Cross sell - amount 3. Company and industry specific questions - What is WebEngage - What do you know about WebEngage - A few Martech and scenario based questions 4. Others - Extracurricular activities related mentioned on the resume.
      Répondre à cette question

      Autres retours d’entretien d’embauche pour un poste comme Customer Success Manager chez WebEngage

      Entretien pour Customer Success Manager

      26 avr. 2025
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 2 mois. J'ai passé un entretien chez WebEngage en févr. 2024

      Entretien

      I recently had the absolute pleasure of attending an online interview with WebEngage, and I can confidently say it was the most chaotic, unprofessional experience of my career. To begin, not a single person involved—including HR—seemed to have the slightest clue how to run a proper interview process. The HR rep, who should’ve been the steady hand guiding the experience, turned out to be just as disorganized and robotic as the rest. Copy-pasted emails, vague answers, and an overall energy of "I’m just here so I don’t get fired." Unfortunately, that was where the professionalism ended. The technical interviewer joined the video call 10 minutes late without so much as an apology. They looked disoriented, didn’t introduce themselves, and it was painfully obvious they hadn’t read my CV. What followed was a jumbled mess of poorly thought-out questions that felt like they were being made up on the spot. But wait—it gets better. Before I was even told what the role actually entails, they started bombarding me with assignments. Real ones. "Could you just complete this task before our next round?" they asked, casually attaching a multi-page document. I hadn’t even been offered the job, yet I was expected to deep-dive into their product like I’d been on the payroll for a month. Oh, and apparently you're supposed to already know everything about their product—features, bugs, roadmap, maybe even their CEO’s coffee order. All without ever seeing a login screen or being told where to look. As a final touch, mid-interview, someone barged into the interviewer’s background (on camera!) and started chatting about what to order for lunch. No mute, no apology—just a live demonstration of the company’s internal culture, I guess. Bottom line: If you enjoy unpaid labor, poor communication, and interviews that feel more like amateur improv, this is the place for you. If not? Save yourself the time and sanity.

      Questions d'entretien [1]

      Question 1

      How would you improve our product’s user engagement strategy?
      1 réponse

      Entretien pour Customer Success Manager

      12 janv. 2023
      Employé (anonyme)
      New Delhi
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez WebEngage (New Delhi) en sept. 2022

      Entretien

      The interview process was smooth and I was given enough time and support to smoothly proceed with my interview. The interview was rather a healthy discussion on various topics that just merely asking basic questions.

      Questions d'entretien [1]

      Question 1

      Key takeaways from my previous experiences.
      1 réponse