They're fairly desperate for people in this role. As long as you're slightly tech savvy you'll be fine. It starts with a phone interview asking about your experience and your resume. Afterward, you meet with the management and they ask questions about your de-escalation skills and stuff.

Application - Call from a recruiter (20 min) - Zoom call with supervisor and manager (30 min) - A phone call from a recruiter to confirm interest - Email with offer - Background check