J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez Wayfair (Berlin) en mars 2018
Entretien
After the application I was invited on site to have a formal interview. Took about 40 mins and involved customer / agent scenarios. After the interview process I was accepted for the job the next day. Unfortunately I declined due to another offer but the process was quick and not negative.
Questions d'entretien [1]
Question 1
How would you manage a complaint where a customer was expecting a matress that was late and now has no bed to sleep in?
the interview process was very straightforward and simple. they asked star method questions about experience and took time to throughly answer any questions I may have had. Very easy process
J'ai passé un entretien chez Wayfair (Londres, Angleterre)
Entretien
It was fine, the person who interviewed me was lovely. Explained the role well, and very human. Took an interest in me and my skills, and didn't wait long to contact me to offer the role.
Questions d'entretien [1]
Question 1
Name me a time when you gave great customer service
Le processus a pris 1 semaine. J'ai passé un entretien chez Wayfair (Denver, CO) en juin 2025
Entretien
Two interviews. First was a phone screen with HR. Second was a 45 minute interview with two sales manager.
Overall, very friendly and the interview was conversational.
This interview took about 1 week in total,
Questions d'entretien [1]
Question 1
Tell us about a time you had a challenging customer and how you improved their experience to earn their more of their business.