Face to face interview with Technical Managers of the team,asking theory of networks for CCENT level of knowledge and team behavior questions like a team player,if person can cope under very high pressure of calls,tickets and chats,providing support simultaneously to the 3 channel of communication

Telephone interview Test F2F interview with hr department and the hiring manager .it was a friendly process with way going persons. Mainly wanted to understand my previous experiences and how I can manage weirdos by phone