1st phone interview is fairly basic and reviews your application and resume (be very specific about dates, as I was warned that if the dates do not match exactly with the background check, you will not be offered the position). 2nd phone interview is more situational questions where they ask you to describe a SPECIFIC instance, the action you took in that one instance, and the resulting action. (i.e., Describe a time when you had to tell a customer "no..." or Describe a time when you had to deal with an irate customer...) Remember: Use a specific situation (i.e., This one time...).

The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.