[Pretty long but helpful] It's sort of a lengthy process, standard really. I applied online, they then sent me an assessment test and gave me a 5 day period to complete it. It's broken down into 3 parts. Each about 30+ minutes maybe, once you finish and submit if you passed they will then email you about the next steps. In my case it was phone interview, they told me to give a date and time where I'm free to do so. Once I responded with the date and time, they told me I should be receiving a call. This was on a Wednesday, I set my phone interview up for the next morning. They called not a second late, we introduced ourselves and hop right into it. They gave me a brief description of what I would be doing if I got an offer got my opinion on that. Asked how up to date am I on electrics; smartphones, tablets & wifi. Asked me a few questions about customer service! It all took about 45 minutes once done they told me I sound great and would like to advance me to the next round! Which is now a face to face interview. My local recruiter was off that day so he gave me a call the next day and set my interview up for the following Tuesday at 11. Asked if I had any questions, sent me an email with instructions. Waited the weekend out sand Tuesday arrived I was there 15 minutes early. They got me signed in, my interviewer came out which was the trainer for my call center. He pretty much took a copy of my resume I got the other and we went over it.[ I would suggest bringing two or more because he stated that usually it's a two panel interview however his partner was on vacation.] He told me he would grill me and that's pretty much what he did. After that he got my opinion on Verizon and customer service. Ask me some questions about smart phones and then we did role play. Did about 3 different role play calls and that was it. He told me I was pretty sharp at what I do and he loved me. Only thing was my job history and if he offered me a job he expected to see the person he sees there today. I got a call back on today, two days later and they offered me the position. I'm waiting my background check now. They are BIG on your previous job and the dates. Other than that typical process, it can get lengthy just believe in yourself and be very relaxed in your interview and it'll go smooth!