Very poor. I expected more from this company. I submitted several applications. Each time I was sent a generic email stating that they were looking at someone else who's skills were a better match. Finally I got a call from a recruiter. He set up a phone interview the next day. He called 10 minutes later then he stated and used a different phone number so I almost didn't take the call. The interview lasted almost an hour and was full of normal customer service questions. He would take long pauses between questions and there was a lot of dead air. I wasn't sure if he was still on the line or not. At the end he said I would hear back from them within a week. Two nights later at 1am, I received an email from a generic address stating that the position was no longer being offered. Interesting thing was that I received a notice from monster 3 days later that the Verizon was hiring for a customer service representative. Very disappointing.