Phone Interview, 4 hour in person interview, didn't get back to me for 5 weeks until I emailed asking about the position. I mentioned the word grumpy when describing a customer in one of the star questions, which led to my interviewer marking someone on another piece of paper (AKA don't do that). They really care about the customer service aspect of your past experiences and how you handle people on the phone. Knowing someone in the company would help.

Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.