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      Entretien pour Customer Benefits Advisor

      26 août 2022
      Candidat à l'entretien anonyme
      Cleveland, OH

      Autres retours d’entretien d’embauche pour un poste comme Customer Benefits Advisor chez Unum

      Entretien pour Customer Benefit Advisor I

      11 avr. 2026
      Employé (anonyme)
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      Aucune offre
      Expérience négative
      Entretien moyen

      Candidature

      J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Unum (Cleveland, OH) en août 2022

      Entretien

      First interview with the recruiter was okay. She did not seem very personable and was very clearly reading word for word from a script. That should have been my first red flag to not more forward but I accepted the next interview step with 2 higher ups in the customer benefits team. While the interviewer was telling me about the company and the position so many red flags were going off in my mind. 1. While being told about the fact that breaks and lunches are scheduled the interviewer states that it is unacceptable to be even a minute late logging back in. 2. I was told that upon accepting this role a work from home contract would need to be signed that included the following clauses 1. You must have a quiet and distraction free office area (ok that makes sense especially while working remote) 2. You must have high speed internet (again this seems like a given to me for remote work) 3. (And the biggest red flag and the reason I withdrew my candidacy) you must agree that you will not be the primary care provider to a child or adult. he went on to state that disciplinary action would be taken if you (the employee) had to leave work early because your kids day care called and they needed to be picked up immediately. My smile began to fade as the went over these requirements. While I do not currently have children of my own it made me realize that this company does not have the values that match my own. Life happens and an employee should not be chastised for something that is out of their control. As the interviewer then asked me a question I told them that I would not be answering the question and respectfully would like to withdraw my application. This took him by surprise and I was questioned what my reasoning is, now I did not owe them a reason but I felt I needed to share that it seems like a very toxic workplace when the company will punish the employee for a family emergency that is out of their control. I Thanked the interviewer for their time today and left the video call.

      Questions d'entretien [1]

      Question 1

      How do you handle yourself while dealing with an upset or irate customer.
      1 réponse
      23

      J'ai passé un entretien chez Unum

      Entretien

      Good interview process, that seemed pretty fair. Opportunity to show skills in various capacities, with the spoken and the test components. There was also video recorded interview before testing then meeting live.

      Entretien pour Customer Benefit Advisor I

      16 juil. 2025
      Employé (anonyme)
      Chattanooga, TN
      Offre acceptée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez Unum (Chattanooga, TN)

      Entretien

      First interview is recorded. You have about one week to complete-you can start the processes at anytime which will be some written Q&A with videos to get to know the company, and then your own recorded responses to questions. Your recorded portion is timed and you get three takes. If you move on, a company recruiter will do a phone interview, ensuring you understand the role and answer questions further about your experience. If you move on from there, you will have a live virtual interview. Questions are mostly behavioral based. There is about 10 minutes section where you are asked some questions about a client case.

      Questions d'entretien [1]

      Question 1

      Describe a time you deescalated an unhappy customer.
      Répondre à cette question
      2

      Entretien pour Customer Benefit Advisor I

      16 avr. 2024
      Employé (anonyme)
      Chattanooga, TN
      Offre acceptée
      Expérience positive
      Entretien difficile

      Candidature

      J'ai passé un entretien chez Unum (Chattanooga, TN)

      Entretien

      Very long process I did my video interview and assement first. Then after that I waited about a month. A month later they called me to do another interview and let me know about the position. Now I have to do another panel interview with the manager and a conworker

      Questions d'entretien [1]

      Question 1

      Why do you want to work for unum
      Répondre à cette question