First step is to apply online on their website, next they will send you an assessment to take if they want to move forward with your application. Some questions on the assessment include listening to customers verifying their names, address, etc. another part it to give your response of most likely or never. Last a personality test, who you are as a person. Once the assessment is complete you wait to see if a recruiter wants to move forward. I have not done the interview process (virtual) yet. However I’m speaking positive about it and have seen some of the questions being asked.

I'm an internal candidate, applying for the Customer Service Advocate Work From Home position. I applied on Oct 26th 2023. There were three parts to this process for Customer Service Advocate. 1. Pre-screen 2. Video Recording of yourself answering questions. 3. Zoom style face to face interview with hiring manager. Here was my experience, the questions asked and some insight. I received an email to complete a pre-interview screening assessment via ModernHire the day after I submitted my application. The assessment has a few steps. 1st listening to 2 or 3 calls where you're supposed to demonstrate your ability to multi-task in a fast-paced setting. On the mock calls you listen for information accuracy and press a button every time the call quality dipped below 90%. 2nd a section you're asked several questions with a drop-down menu of possible resolutions that you are to select to demonstrate how you would react in certain situations. (there are some trick questions try to be the ideal candidate) 3rd segment you're given "either or" personality type options and you're supposed to choose Most or Sometimes. MY ADVICE: Always choose Most, never be on the fence with your response to the presented scenario. After the 3 segments your prompted to answer questions about ability to telecommute, the schedule etc and type I agree or give a reasonable explanation as to why you don't agree. I passed the assessment and received an offer to do the video recording the next day. --------------- The Video OnDemand Interview This is you recording yourself answering STAR method behavioral questions. You're given 120 hours (5 days) to complete, an UNLIMITED number of times to record; the option to logout and log back in without losing your work. So if you can't think of a scenario right away RELAX, use your resources, you've got time. The 1st video is a self-introduction - talk about yourself professionally not personally. **BTW** You'll only be asked to record 3 or 4 questions EVEN THOUGH the screen might say page 1 of 8. This scared me and made me not want to complete it; but it turned out the other questions are just job-related questions like expected pay range, job description etc... I passed my Video onDemand Interview and was offered to interview with the hiring manager. I declined to accept the interview because I found another position that I wanted more with a more ideal schedule than this one. All questions I was asked are below.

The interview process was very easy, it felt like I was talking with a friend. My advice is to carry the conversation on , let them get to know you.