The interview starts by phone, virtual meeting with interviewer, job offer. You're not able to discuss hourly rate/salary, as they already know what they're going to pay you and nothing more.

I, along with many others, sat in their main office and I'm pretty sure they just hired everyone. I basically just explained that I'm computer savvy, and I'm well versed with customer service. They will drug test you on the spot and if you pass, then you begin training to get licensed.

Not alot of pressure. You meet with a Recruiter Who asks you about 7 questions. Then if they ask you to take a seat and wait. While you are waiting they draft an offer letter... If you are not available for The mandatory Training dates then The offer letting will be withdrawn. Make sure you have a flexible schedule