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      UnitedHealth Group

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      Recherches associées: Avis sur UnitedHealth Group | Offres d’emploi chez UnitedHealth Group | Salaires chez UnitedHealth Group | Avantages sociaux chez UnitedHealth Group
      Entretiens chez UnitedHealth GroupEntretiens d’embauche pour Customer Service Representative chez UnitedHealth GroupEntretien chez UnitedHealth Group


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      Entretien pour Customer Service Representative

      12 sept. 2011
      Employé (anonyme)
      Costa Mesa, CA
      Offre acceptée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez UnitedHealth Group (Costa Mesa, CA) en sept. 2011

      Entretien

      I applied online and took an assessment test, I then received an email asking me to come take an assesment test on site. I scheduled that, took the test the test itself is only about 20-30 minutes but they also have you resubmit your application online and check for errors. The assesment test consisted of navigating different computer screens, and responding to fake calls...it was the exact same test I took when i initially apllied at home. They then checked my computer score escorted me out of the room and scheduled an interview with a recruiter for thew next afternoon. I had the interview that day, it was 1:1 with the recruiter asking me questions to reveal my personality such as tell me about a time you witnessed a co worker deal with an ethical dilima, and also just asked me about my work history. Then she told me I would be emailed in 2-3 and let me know yes or no on 2nd interview... but she actually ended upcalling me directly almost immediatly after my interview to schedule my 2nd interview with the hiring manager, she scheduled me for the next morning but ended up calling back to reschedule because neither managers would be onsite that day. I had my 2nd interview with the hiring manager about 4 days later same sort of questions, almost the exact questions.. we really just had more of a conversation I was more nervous with the recruiter then I was with the actual hiring manager! He then told me I would hear back within 10 days , but instead I was contacted the next morning to give me the "contingiant job offer" ..must pass backround check and drug screen.

      Questions d'entretien [2]

      Question 1

      Tell me about a time you were dissapointed in the quality of something your own team did.
      Répondre à cette question

      Question 2

      give an example when you solved a problem with a complex solution
      Répondre à cette question
      1

      Autres retours d’entretien d’embauche pour un poste comme Customer Service Representative chez UnitedHealth Group

      Entretien pour Customer Service Representative

      27 janv. 2026
      Candidat à l'entretien anonyme
      Aucune offre
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez UnitedHealth Group

      Entretien

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Questions d'entretien [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Répondre à cette question

      Entretien pour Customer Service Representative

      16 déc. 2025
      Candidat à l'entretien anonyme
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai passé un entretien chez UnitedHealth Group

      Entretien

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Questions d'entretien [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Répondre à cette question

      Entretien pour Customer Service Representative

      5 nov. 2025
      Candidat à l'entretien anonyme
      Port St Lucie, FL
      Offre refusée
      Expérience positive
      Entretien facile

      Candidature

      J'ai postulé en ligne. J'ai passé un entretien chez UnitedHealth Group (Port St Lucie, FL) en nov. 2025

      Entretien

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Questions d'entretien [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Répondre à cette question
      1