i applied on line around early november i got a email back a couple days after regarding my elegibility for this position ,around the second week in december i got a invitation to participated in a group interview i called and i got a interview for january 9th2013 . almost all hotels around know about the recruitment center and the shuttle will get you there i found a hotel for 50 dollars with internet free and free breakfast(super8). Igot to the interview around 7.45am the interview started at 9am if you pass the first interview be prepare to stay almost all day ,they were around 100 people there very important dress properly to the ocassion,suit (pants skirt shirt ) clean , no colorfuls dresses, no piercing everything started at 9am around 7 to 8 people start taking ours info and check in ,we saw a video for around 15 minutes and then they start calling people one by one . there is four interview ,first interview is around 10 minutes they are very nice asking you about your resume and experience with costumer service ,emphasized this how good you are dealing with people and how you will do anything to help customers,they ask me about situation were i was overwhelming at work i how i handle it, about what make me suitable for this job ,which job i was most identified