The interview process was fairly straightforward. After an initial phone interview with the HR recruiter which lasted only 15 minutes, I was booked for a second phone interview with the hiring manager. This interview lasted 30 minutes and provided more detail around the job responsibilities. I was then asked to prepare a 15 minute presentation on a topic (Customer Service) and be prepared to present it to a group in LA the following week. Following the presentation, I had a panel interview with the direct supervisor, assistant director, and director of the department.