SLA is stable, but customer complaints increased — what could be wrong? How do you identify operational bottlenecks in a dataset? What metrics would you track for a delivery/logistics system? How do you segment users for analysis? How do you measure experiment success (A/B testing basics)? How do you define and track a north-star metric? What is your approach to root cause analysis? How do you validate your insights before presenting? ask one by one

Completed first-round telephonic interview assessing role fit, experience, and communication skills; discussed background, key projects, and expectations; advanced to next evaluation stage with recruiter alignment, availability, compensation range, and timeline.