The in person interview was exactly the same as the ohone interview.They ask the same questions in the same order.They want to hear certain keywords in yoir interview. The phone interviewer will actually provide a list of commonly asked interview questions.I suggest you practice having answer to those as they will be asked. Please make sure you prepare in advance for the interview you cant just walk in and wing it like other customer service positions.

I applied online and it took over a month to hear back. Was sent an email to take an online assessment which was behavioral based plus a speed typing test & fairly easy. Almost 2 more weeks passed before I received another email from the recruiter for a phone interview a week later. It only took about 10 min and was easy as well. Predictable STAR method. Was set up right after the phone interview for a f2f at campus another week later. 2 interviewers, one asking questions while another is typing. Very nice people, very pleasant interview at a dedicated interview area close to the entrance and away from the call floor which I found is a very efficient way and reduces confusion on an applicant when trying to find what is where. I was told I would hear back from my recruiter in 3-5 days about the next steps regarding background check and drug testing which led me to believe I was going to move forward, however this was obvioulsy just be a standard blanket statement which is something they should refrain from. After 6 business days I still hadn't heard anything while my application status at their website remained at "interviewing". I emailed my recruiter and never got the courtesy of a response however not even 24 hours later after I emailed that person my online status changed to "no longer under consideration" and I have no other choice but to assume I was not selected based on that as I was not notified either way. I have never interviewed anywhere else where the application process took this long nor having to wait in limbo this amount of time with zero notification from the recruiter. Quite unprofessional and disappointing. Overall impression of the company now is less than stellar. I also found out that they check applicant's credit during the background check phase which takes another astounding 2 weeks. Bottom line; streamline & revamp this entire tedious process, time is money! Let an applicant know yay or nay!

I was required to take an online assessment, then a phone interview, followed by a face-to-face interview the following day. Within an hour of completing my face-to-face, I was given a tentative offer, and sent information on background check and drug testing. Within 5 days, I was given a formal offer.