First you take a test to see if you can read, write and have any sense of direction. Once passing the test it could be between getting an interview on the spot up to two years before you are call. Questions are easy and the process you go through to get hired or trained doesn't really prepare you for what actually happens in the field talking to real people.

Long process but considering the number of applicants it should be expected It was a phone interview and was not difficult at all they seem to want to be certain the candidates like people and are able to onock on doors