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      Entretiens chez TwilioEntretiens d’embauche pour Customer Success Advocate chez TwilioEntretien chez Twilio


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      Entretien pour Customer Success Advocate

      15 févr. 2017
      Candidat à l'entretien anonyme
      San Francisco, CA
      Offre refusée
      Expérience positive
      Entretien moyen

      Candidature

      J'ai postulé via la recommandation d'un employé. Le processus a pris 2 semaines. J'ai passé un entretien chez Twilio (San Francisco, CA) en févr. 2017

      Entretien

      1.) Phone screen from recruiter which was easy, nice, and very well-structured. 2.) Phone call (30 mins) with Head of Customer Success. 10 minutes on your background, 5-minute sales pitch on whether to buy an andriod or an iphone, another 5-minutes left for questions. 3.) Invited onsite to meet with the team. Questions were good. Nice dialouge and team was quite friendly. 4.) Offer made the following week. Overall the interviewers were great, the product and technology is great, Twilio as a company is awesome. Everyone I interviewed with and worked with during the process were exceptional. I highly recommend interviewing at Twiliio. However...The negative (And the reason why I didn't take this offer) was the following: 1.) I wasn't informed till the end that compensation is OTE (80/20 split). Therefore my base didn't even match my previous compensation at all. There was ZERO room to budge or play with numbers. 2.) Had 3 phone calls to just re-iterate and re-hash the numbers games. Nothing worked. They were wanting me to take 10k pay cut for a junior level role title and responsibilities even though I have 5-6 years of experience. To put it in perspective, I have 3-4 more years of experience in total than the rest of the team members in this role; my experience was not considered as a factor in compensation. I also provide stats on industry standards (This roles pays better outside of Twilio) but that didn't help. Ultimately, I thanked my recruiter / interviewers for the amazing experience (It's not their fault in the end) and politely declined the offer. If a company who highly values you and your skills can't make it work in compensation OR meet you in the middle, I didn't see the opportunity as worth it for me. Twilio is great for new grads, people looking to get big name experience for a hit in pay, or those that need that technical edge which your previous careers haven't provided. From what I gathered, you'll learn a lot (Which is good), but at the cost of competitive compensation. From my perspective at 5-6 years, something you will want to highly consider while interviewing. In my case, it just didn't make sense to take this offer.

      Questions d'entretien [3]

      Question 1

      What are some examples of twilio that you have seen in the industry, what stood or resonated with you the most? (Whitepapers, media articles, linkedin...etc)
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      Question 2

      There was a problem solving question entailing a boat with 10ft ladder and a rising tide that comes up ever 2 hours. They wanted to know at what point the tide will make it to the bottom of the boat. There is more to this problem then I remember and a visual depiction may help. This was more to help them understand how you think.
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      Question 3

      What is your best and worst customer experience?
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      4