It was a phone interview. It lasted about 30 minutes! They asked basic interview questions then they talked about the office environment and benefits. They were VERY friendly!

First I was offered a phone interview which took about 30 minutes, and then I was asked to research information about the company's policies online and participate in a brief role playing exercise. During this exercise, I acted as a customer care specialist and a member of the recruitment team acted as a policy holder. Finally, I was invited to an in person interview in South Seattle. The recruiter offered very positive feedback during the first two stages of the interview process, and I flew in from out of state to attend the in person interview. I believe I effectively demonstrated my qualifications as well as my eagerness to join their customer care team, and I was professional and consistent in my responses. I eventually received what appeared to be an auto- generated rejection email from their "recruitment team," which did not provide any explanation for why I had been rejected, except that the company "decided to move forward with another candidate." As the interviewers mentioned they were looking to fill multiple upcoming training classes with new hires, I found this reasoning suspect. All communication was sent through a recruitment software called "jobvite," so I was unable to contact anyone directly to ask questions. I'm rating my experience as negative because I invested a tremendous amount of time, energy, and money in the hopes of receiving a job offer, and was surprised and offended by the manner in which the recruitment team rejected me.