After I applied online, I received an email about a week later from one of the recruiters asking to schedule a phone interview. The phone interview lasted a little more than an hour. The recruiter was very pleasant and asked questions about my resume and what I liked and did not like from each one of my jobs. It was a little difficult but the recruiter made me feel at ease. After that I received a phone call that I passed the phone interview and I needed to come in to take a 3-hour assessment which tested my math, excel, comprehension, writing, excel, reading skills. It was not as hard as I thought it would be. A couple of days later, I received a phone call to schedule a in-person interview that lasted about 3 hours. It was with a supervisor, a claims representative who you shadowed for about 30 minutes and able to ask all the questions you would like, and then the department manager. I felt very comfortable talking to the supervisor and claims representative. The questions were very behavioral based and I had to give a lot of examples. The interview with the department manager was more intimidating and I had to answer questions about why I wanted to work for Travelers and what kind of employee I would be. I was told at the interview that I would hear back from them in two weeks whether or not I got the job.