I applied online and received an email the next day from a recruiter asking to set up a phone interview. That was scheduled for a few days later - it was very typical questions about my background, why I was looking for a new job, and then some STAR-type questions (if you google STAR interview questions, chances are you will find a top 10 list that is used very often). Nothing too surprising here. I was next scheduled for an assessment and interview. The assessment was a timed multi-section test on a computer at a local Traveler's office. The assessment wasn't super difficult. They give you a calculator to use and some scratch paper. I passed that and had an interview later that afternoon with two supervisors for the department I was applying to work in. This was almost entirely STAR-style questions. Apparently the second half of the interview process is to shadow a person in the position you're applying for, but this was an outside role and they didn't have anyone in the office that day for me to sit and talk with. The final piece was to interview with a regional manager in the department, who was apparently stuck in traffic and unable to get to the office on time. They told me they would reschedule me for the final two parts within the next two weeks, but I never heard back from them to schedule it and received another offer so I didn't follow up either.