Initial contact is with someone from talent acquisition. They do the preliminary questions to see if you are right for the job and tell you what is expected of you in your role. If they think you are qualified you will then get an interview with the managing director and someone else in your department. The process can take a few months and you must take a drug test (payed by Travelers) and they will run a background check on you verifying prior employment, driving history, etc. I applied/interviewed a couple times prior to getting the job. I have worked at several insurance companies and Travelers is by far the one with the longest interview and hiring process.