Phone interview was was simple, basic questions about your past. "Testing" was long with 8 parts to it including Math, typing, pattern recognition (checking addresses vs a master key for errors), listening skills, personality testing and basic insurance knowledge (such as reading guidelines and then answering questions). It really wasn't too difficult but it is a lengthy process that will wear you down quickly. I know that it says "IQ Test" but it really isn't one. If you can follow directions and read them carefully you will be fine. Next step (which I am currently waiting for) is for them to call back if you passed the test and will be some type of interview. I will update as time goes on.