Michelle Bui was a Professional and informed me that this position requires at least prior experience thru freelancing, and not even I certification will compensate for hands on experience. This is a salaried position and pay is 45k to 50k. She attempted to talk me into Tier 1 Support which pays $16 per hour and I informed her I want to make the leap out of those roles as I make much more now, and can do more.