Had a phone interview with the HR recruiter which was relatively pleasant. That same day I received an email inviting me to an "in-person conversation", which was a group interview that consisted of a 3 person panel. One of the women was VERY argumentative and rude, almost to the point that I questioned whether or not the interview could be real. The Director of the department was quite friendly however, so I accept the offer. Two weeks in I hate the job. Turns out I'll be working under the rude lady that did my interviewing. Back to the drawing board.

General questions about inbound call center experience, how familiar you are with different destinations, what interests you most about working for a travel club, was offered job on spot but was told typically wait for phone call