J'ai postulé en ligne. J'ai passé un entretien chez Transport for London (Londres, Angleterre) en oct. 2014
Entretien
competency based questions on your role as a customer service to your passenger in terms of helping an aggressive client at the station, what was your reaction, what did you do to handle such situation.
Questions d'entretien [1]
Question 1
Role play, literacy and numeracy and one to one interview
First stage was a short written test after which you get invited back for a scenario based interview where you get told if you pass onto the next stage pretty much straight away. At both the stages everything was clearly described.
J'ai postulé en ligne. Le processus a pris 3 mois. J'ai passé un entretien chez Transport for London (South Kensington, England)
Entretien
3 online screening tests, 1 in-person assessment centre, Role-play interview and a final standard interview. Must pass each stage to move on to the next. The online tests give results within a week, the assessment centre within 2 weeks, role-play interview on the same day. The whole process from application to final interview can take several months. Plenty of details online, especially in railway forums.
Questions d'entretien [1]
Question 1
We are not allowed to go into the details but it had to do with a disabled customer asking for accessibility accommodations but also having a malfunctioning payment method.
J'ai postulé en ligne. Le processus a pris 5 mois. J'ai passé un entretien chez Transport for London (Londres, Angleterre) en avr. 2024
Entretien
Online Scenario Assessment, Timed Logic, Maths and English Assessments, In Person Role Play and Scenario Based Interview. Tested on knowledge of London Tube Map/Zones and Ticket Options. Long Process but explained clearly throughout.