A multi-step process which included a mix of formal and informal interviews with various stakeholders across the exec team and CX team. It also included a more formal presentation to the CEO and several members of the exec team.

The interview process at Trainual was fantastic! Each interview step provided the opportunity to meet with different stakeholders across the company, and everyone came prepared with really thoughtful questions assessing my thoughts on how the customer experience tied into their various business functions. A major step in the process was presenting a project on how I would build and scale the CX team, and I really appreciated the ability to share my vision for the role through such a tangible exercise. My eventual direct reports were also all involved in the interview process, and it was great to see the collaboration across the company in hiring for this role.