They use BrightHire AI to record and transcribe interviews. The HR rep sounded like he was just reading questions off from a script and wasn't very engaging. He asked tech questions which seemed odd for an HR interview. I got the impression that someone else would be reviewing the transcription which completely takes out the personality and human element from the interview.

The process began with a phone call with a HR recruiter, then a background/technical video call with the hiring manager. Some information of team structure and business units within Toast.