First step: take home writing to show how you respond to questions with empathy. Second step: 30 minute phone call with recruiter. Surprised that the pay offered was incredibly low for the job that you’ll be doing ($22 USD/hr). Countered with an annual rate about $25,000 higher based on position research through Glassdoor and elsewhere. No further mention of my counter offer, other than the management team would be informed of what I’m offering. Third step: panel interview with managers and recruiters. However, my panel blended into one, one manager was a no show and no mention of where he went or why he was a no show, one came 30 minutes early and shrugged his shoulders and said well I’m here so let’s do the interview now. One recruiter immediately left, the other never came. This process felt disorganized and winged. Fourth step: didn’t get to this point, but was told during the second step it would have been a 30 minute call with a manager from the department. Everyone was lovely to speak with. Recruiter was extremely friendly and on time with responses. Management team was polite, but seemed bored. One left after 30 minutes which was expected, but no mention of needing to leave or pleasantries shared of it was nice to meet you, etc. just a message on zoom and poof, gone. Company has good reviews, but reading pro complaints has been building over the past few years. It seems the company needs a big revamp with how they handle their clients complaints.