The initial phone screen occurred in two parts: - The first was a review of the company and position - The second was a series of 20+ questions spanning 5 general topics This takes some time, and is obviously to determine you areas of strength and weakness. The second portion of the interview process is a homework assignment, comprised of 8 questions, that cover a broad swath of topics. While I would imagine that many people, who are taking the "shotgun" approach to job searches, may not be willing to invest the time to answer the questions to completion; I was pleasantly surprised by how methodical the assignment was. It was obvious that they were interested in aptitude and research abilities; and not simply how well you perform on standardized tests. I can honestly say that the exercise was worth doing, even if they didn’t offer me a position. The third step in the process is a series of in-person interviews: one with a co-worker; one with the test proctor; one with the immediate manager; and one with the department head. The tone is conversational; and they are very open. At the end of the in-person interview, however, is a grill session in which you are given an hour to review a simulated customer support event. This is followed by an emulated “2am” support call with 4 people asking you questions in real-time. It is obvious that they want you to do well; but that they also want to challenge you. I would suggest to applicants that they self-select early. If you enjoy learning, and have developed the discipline to be auto-didactic, then this is the place for you. They have a great attitude and believe in sharing information.

Applied through LinkedIn. I was contacted by a new recruiter who was very new in recruiting. 1st round was very friendly and one of the best interviews of my life. They weren't looking at what you got but how much you are ready to learn. Almost learnt many basic things like DNS, HTTP, Traceroute working during the interview. 2nd was home assignment very very tough at the beginning but the most informative thing in an overall interview. I took 2+ weeks worked day and night to complete it but with honesty which helped me in the onsite round. Last onsite with 4 rounds. Interviews were good but dint like the management at all. I cleared Onsite and gave referrals for background check-in. My referrals were never contacted and even I received a reject after one month. I wasn't given any reimbursement money. Management was too poor as my recruiter was new in recruiting.