One on one, interviewer will review your application prior to interview and will be primarily checking to see your communication skills and phone-friendly personality. There will only be one interview and it is usually first come, first serve dependent on position. If chosen, interviewer will contact you after a few business days. First come, first serve. The earlier you are available to begin the better the chances they'll hire you. If you're not availble, someone else will be contacted after that call.

manager asks general questions relating to customer interaction experience, also asked regarding communication skills, computer skills. where would like to work from, they have ten offices in CA.