Thank you for getting in contact and we’re sorry to hear that your experience wasn’t up to our usual high standard. The vast majority of our candidates have a very positive experience during the recruitment process, regardless of the offer outcome. Although this was 18 months ago, we believed that all candidates had received feedback but evidently this must have been missed and we can only apologise. We understand how important it is to receive updates and feedback in a timely manner to give applicants the best experience and will make sure the team are aware of your situation so we can make sure this doesn’t happen again. As this Glassdoor post is anonymous, please feel free to contact the internal talent team on recruitment@therivergroup.co.uk if you'd like to discuss it directly.