We discussed sales experience and strategies to overcome objections. How to identify customers' needs and provide a top-down solution. We went through scenarios on how would we handle an upset customer or receive/provide feedback to a team member.

Phone interview, then two more interviews in the store, one of which was 1.5 hours from me. It's very cumbersome. They also sent me a hiring packet, told me "welcome aboard!" and to write down a start date. After that, I got an email saying "they moved forward with another candidate and thank you for your interest". I wrote them back letting them know how incompetent they are, as well as this is a very cumbersome hiring process. Also, I got the placatory, "we'll keep you in mind if something else comes up". In my response, I said to lose my file and I will gladly never do business with them again. The negative reviews from employees are correct. Clearly I dodged a bullet.