The interview process started with a phone screen with a recruiter named Grace, lasting around 20 to 30 minutes. The tone was relaxed and conversational — nothing intimidating at all. Grace was warm and friendly, and the call felt like a genuine two-way conversation rather than a formal interrogation. She covered the basics: my background and experience, my availability and start date, and gave a helpful overview of the role and the team. It was a great opportunity to get a clearer picture of what the position actually involves before moving further in the process. Grace clearly explained what the next steps would look like after the call, which I really appreciated — it takes the guesswork out of the process and shows the team is organised and candidate-friendly. Overall a very positive first impression of Cigna as an employer. If you're applying, just be yourself — the conversation flows naturally if you've done your homework on the company. Looking forward to the next round.

Fairly simple. Very interactive. The initial interview is an online meeting with the HR followed by a sit-in interview with the panel. The questions were competency based and the panel were quick to clarify anything that I did not clearly understand. The interview took about 30mins.