There were three sections. The first was an individual interview, that lasted around ten minutes. It was a very relaxed atmosphere and put me at ease straight away. After that I did a role play where a customer wanted an item that was out of stock and I had to say what I would do to help them. Then there was a group exercise where we had to choose who to survive a sinking boat on an island. Entire process lasted about 1 and a half hours. I've just heard back on the 15th November, so from applying to hearing back (negatively, unfortunately) entire thing took way too long in my opinion, especially since they told me 7-10 days.