J'ai postulé en ligne. Le processus a pris 3 semaines. J'ai passé un entretien chez Tech Mahindra (Riverview, NB) en sept. 2023
Entretien
I was interviewed for Chat support agent in one of the tele-company here in Canada. They just asked me for my past job and if I have customer service experience. Then they asked me for a role play in how I handle if customer chat me about those type of questions. So far, it's easy for me if you have at least 6 months of customer service experience.
J'ai postulé en ligne. J'ai passé un entretien chez Tech Mahindra (Noida)
Entretien
The interview process at Tech Mahindra was very structured and welcoming. It began with an initial phone screening where I was asked about my previous customer service experience and problem-solving abilities. The second round involved a virtual meeting with a manager, who asked about handling challenging customer interactions, multitasking, and specific CRM software knowledge. They also explained the company culture, making it easy to feel connected with the team from the start. Overall, the process felt thorough and respectful, and they provided clear feedback along the way.
Questions d'entretien [1]
Question 1
Question: What would you do if you had multiple customers waiting and a complex issue to solve for one of them?
Answer: I explained that I would prioritize by quickly acknowledging each customer, letting them know I would be with them shortly. I’d then try to address the complex issue by providing the best initial solution possible, possibly escalating it if it required more time to resolve fully. Balancing the workload while keeping customers informed helps maintain a positive experience for everyone involved.
J'ai postulé en ligne. J'ai passé un entretien chez Tech Mahindra (Noida) en juin 2024
Entretien
It was nice, and very interactive. First second round is basis on your communication skills and confidence. After that the next round would be your test which can check your ability to think faster and respond and the last round is client round.
J'ai postulé en ligne. Le processus a pris 6 jours. J'ai passé un entretien chez Tech Mahindra (Delhi Cantonment)
Entretien
They are 3 round of interview
1. Hr call you or you can approach hr by WhatsApp or call in no mention on nakari.com or other sides
2. If you clear first round some in hr team content you and check your Fluency in Hindi and English
3. Asked job related questions
Questions d'entretien [1]
Question 1
What are the different customers faces in online shopping