J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez TTEC (El Paso, TX) en sept. 2023
Entretien
Super easy they do a group interview and first half is going over job expectations and then you are split up into groups of 4 or more and asked about 4-6. Behavioral based questions and what would you do and how would you handle questions. Try easy received my offer within the hours after the interview.
Questions d'entretien [1]
Question 1
A customer calls in and needs information about her benefits and what is covered for her email by ill patient . How would you handle an irate member calling in about a bill she shouldn’t have e received.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.