J'ai postulé en ligne. J'ai passé un entretien chez TTEC (Toronto, ON) en avr. 2023
Entretien
Lengthy Assessments followed by a scheduled group interview you would have to wait 30+ days for. If you're successful after the interview, you would have to complete a verbal and ISP test. Note* They are highly discriminatory when it comes to the English-only roles so you would be refused especially in Canada if you don't have an American Accent. TTEC does not value diversity or Inclusivity.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.