J'ai postulé en ligne. Le processus a pris 1 semaine. J'ai passé un entretien chez TTEC (Québec, QC) en oct. 2021
Entretien
It's more like a presentation. The recruiter will display a presentation via zoom that tells you about the company and what to expect, then they individually ask candidates how many years of customer service they have and a little about themselves.
Questions d'entretien [1]
Question 1
-How many years of customer service do you have?
-Tell me about yourself.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.