J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez TTEC (Tampa, FL) en nov. 2021
Entretien
Went great. Team was very polite, willing to answer any question, any doubts. They were very clear on expectations, and what they were looking for. They had me speak to multiple team leads and they were all great
Questions d'entretien [1]
Question 1
If you have an upset client, how would you respond?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.