J'ai postulé en ligne. Le processus a pris 1 jour. J'ai passé un entretien chez TTEC (Ciudad de Mexico) en févr. 2012
Entretien
I look for a bilingual job, I had not experience at all. I found the link of TeleTechJobs.com where I could apply directly. I received a call right next day from TeleTech telling me that I was eligible for getting a job. I went to the site and made some tests that took me about two hours. The greatest thing was that after those tests I was signing my contract to become an official member of TeleTech.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.