J'ai postulé en ligne. Le processus a pris 2 semaines. J'ai passé un entretien chez TTEC (Greeley, CO) en juil. 2012
Entretien
Initial contact made pretty quickly -- the day after filling out the application, I believe. There was a pre-employment test, to check customer service skills, phone skills, math, and basic computer navigation. A successful test led to a brief interview, and an offer was made that day. I was given a copy of the written job offer, which had information about when my training class would start.
Questions d'entretien [1]
Question 1
Have you ever tried explaining something new to someone, and if so, how did you do it and what was the result?
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest