J'ai postulé en ligne. J'ai passé un entretien chez TTEC (Makati City) en mai 2012
Entretien
You will be given an initial to assess your verbal ability, then, you'll be given a computer-based test to know you ability to handle computers and its applications, these are just basic computer skills. If you passed these initial process, you will be interviewed by the hiring manager to profile you for the right account based on your experience and ability. It's mostly a one-day process but due to the fact that there are a lot who are trying for a call center job, chances are you'll be scheduled for a final interview and live call simulation the next or in the next few days. If you the live-call simulation, which is mostly by a team lead thru a remote call, you'll have a final interview with someone who is from higher management. If you passed these battery of interviews and tests then, you'll be scheduled for a job offer and on to your training which is about 4 weeks.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.