J'ai postulé en ligne. Le processus a pris 4 semaines. J'ai passé un entretien chez TTEC en sept. 2011
Entretien
You get a hiring presentation and then choose to accept or decline. 1 Question is asked of each person individually with a group meeting online. The question asks like "Describe a time where you had to deal with a difficult situation involving a Customer?" Things like that to assess your attitude and service.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.