J'ai postulé en ligne. Le processus a pris 2 jours. J'ai passé un entretien chez TTEC (Beaufort, SC) en nov. 2011
Entretien
Several people were interviewed at once. You had to log in a Cisco session which we were emailed our code and time. It was a conference call we were broken into groups. Then we were asked questions and had to type in our responses. The interviewer would switch between the groups ask a question then put us on hold and ask a question to the second group. The first interview they told us it was working from home, had to have a landline phone, DSL internet and desktop computer and be willing to work weekends and holidays. Second interview was similar and at the end the interviewer told which applicants would continue and the rest of us could reapply.
Questions d'entretien [1]
Question 1
Tell about a difficult situation and how you overcame it.
First interview was a phone interview, the second interview was a group interview followed by a breakout session into a 3 person group. Interview process was very straightforward and easy.
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Questions d'entretien [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.