Initial Screening: This is usually a phone or video call to verify your basic qualifications, communication skills, and availability. Questions may include: Why do you want to work at Teleperformance? What experience do you have in customer support? Skill-Based Assessments: You may be required to complete tests or role-play scenarios. For example: Handling a dissatisfied customer. Organizing tasks for high-volume call scenarios. These activities evaluate your organizational skills, multitasking, and ability to empathize with customers. Behavioral and Situational Interview: Questions often focus on how you’ve handled challenging situations in the past. Examples include: How would you handle an irate customer? Tell us about a time when you exceeded a customer’s expectations. The goal is to assess problem-solving and interpersonal skills. Technical Interview (if applicable): If the role involves specific software or technical requirements, this stage will test your familiarity with tools like CRM systems or troubleshooting methods. Final HR Round: The HR team may ask questions about your willingness to comply with company policies (e.g., background checks) and discuss your availability, expected salary, and growth aspirations.